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CAGE & PLAYERS CLUB SHIFT MANAGER

Cargo: CAGE & PLAYERS CLUB SHIFT MANAGER

Empresa: Belterra Casino Resort

Descrição do Vaga: Company DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Job DescriptionThe Cage & Players Club Shift Manager is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are also responsible for ensuring accurate and secure operation of the cashier cages on assigned shift, while providing extraordinary guest service to ensure established guidelines comply with all internal and external regulatory directives and laws.The Cage & Players Club Shift Manager:

  • Creates an atmosphere that induces guests to have Belterra as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide extraordinary guest service.
  • Hires, trains, motivates, evaluates and manages staffs in order to ensure that employees receive adequate guidance and resources to accomplish established department objectives.
  • Establishes and maintains departmental objectives, standards, guidelines and budget to ensure proper management of department functions.
  • Monitors and coordinates activities of cage personnel such as chip exchange on assigned shift to maintain integrity of cage funds.
  • Works with high-limit customers to ensure they are provided with prompt, courteous and friendly service.
  • Responsible for collecting and maintaining customer credit data via telephone, credit bureaus, central credit, bank verification system, etc., and determines credit-worthiness based upon information received.
  • Manages patron credit limit increases, decreases, and accounts having returned checks. Has credit granting authority based upon approved matrix.
  • Updates credit information of Belterra Casino Resort existing credit customers.
  • Manages accuracy and completes credit records to ensure regulatory compliance. May activate and inactivate credit patrons as needed.
  • Monitors and coordinates activities of cage personnel such as chip exchange on assigned shift to maintain integrity of cage funds.
  • Responsible for voiding tickets, corrections, and refunds with proper authorization.
  • Reviews relevant gaming regulations daily to ensure that the cage is in compliance with all gaming regulations, as well as company policies and procedures.
  • Responsible for redemptions, bonus point adjustment, etc.
  • Understands department objectives, standards, guidelines and budget to achieve effective supervision of the department.
  • Enforce overall department policies/procedures to ensure compliance with the company’s internal controls including tracking of controlled documents and enrollment and redemption procedures.
  • Monitors and evaluates the activities and operations of cashiers to ensure achievement of financial, policy and regulatory objectives.
  • Makes recommendations of disciplinary action to the Cage & Players Club Manager.
  • Works with Cage & Players Club Manager to remedy customer problems and complaints, ensuring courteous, friendly service.
  • Maintains contact with Security and Surveillance Departments and the bank to locate variances and ensure proper handling of monies.
  • Performs related duties and responsibilities as required.

Qualifications

  • Ability to effectively communicate with customers, outside contacts, and all levels of employees.
  • Ability to review and comprehend all necessary documentation.
  • Ability to observe and direct actions of subordinates.
  • Ability to use computer, keyboard, and similar equipment.
  • Must be flexible to work varying shifts and time schedules as needed.
  • This position operates in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
  • Knowledge of cashier’s operations.
  • Knowledge of gaming control regulations and the legal aspects of credit rating systems and laws.
  • Understanding of legal, banking and accounting issues important.
  • Proven financial and budgeting control skills.
  • Strong communication skills.
  • Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
  • Must be at least 21 years of age.

These skills and abilities are typically acquired through a Bachelor’s Degree in Business, Accounting, or closely related field, and/or a minimum of five year’s experience in cashier/credit/collections operations or overall gaming operations with two years in a managerial capacity.Additional InformationBoyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Local: Belterra – PA – Estados Unidos da América

Data do Post da Vaga: Fri, 30 May 2025 22:42:51 GMT

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